Transformation that reaches production.

Linc helps teams move from operational evidence to a prioritized roadmap, a governed solution, and measurable business impact.

Results from the customer stories below

From process evidence to production impact.

Tall storage racks in a logistics warehouse

Healthcare & logistics

Global healthcare logistics

A clearer path from customer inquiry to the right team.

50%tickets auto-routed

~20%of starting backlog remaining

Read the storyClose the story

The challenge

High-volume customer inquiries moved through fragmented teams and manual routing logic. The opportunity was clear, but the exceptions and ownership model were not documented in one place.

From discovery to delivery

Discovery across five departments surfaced email triage as the highest-priority opportunity. Linc mapped the decision logic and scoped a downstream agent to route priority, standard, and exception queues. Within its first two weeks live, the agent auto-routed 50% of tickets.

Stainless steel workstations in a professional restaurant kitchen

Food delivery & commerce

Latin American superapp

Less manual invoice entry. More capacity for the work that matters.

70%less manual entry

98%accuracy on validated postings

Read the storyClose the story

The challenge

Accounts-payable knowledge varied across teams and systems. Manual entry, exception handling, and reconciliation made it difficult to define one scalable target workflow.

From discovery to delivery

Discovery across six finance and operations departments prioritized merchant invoice automation. The resulting roadmap scoped extraction, validation against merchant and purchase-order data, and ERP posting—with exceptions handed to finance for review.

Industrial gas cylinders stored together

Industrial distribution

National industrial-gas supplier

A support inbox with more room for complex customer needs.

50–60%of inbound volume auto-handled

~6 FTEequivalent capacity redirected

Read the storyClose the story

The challenge

A 15-person support team handled around 2,000 inbound emails each week. Repeat requests, routing rules, and customer-specific exceptions lived across team knowledge and email threads.

From discovery to delivery

Linc captured workflows across four departments and ranked support email triage as the first priority. A separately scoped agent build classified requests, answered common queries using database context, and routed uncertain cases to people. The resulting capacity was redirected to exceptions, complex casework, and proactive outreach.

Aerial photograph of rows of shipping containers at a port

Transportation & logistics

Western US drayage & intermodal operator

One discovery. Three agents. A repeatable path to improvement.

3agents deployed in sequence

~21 FTEequivalent capacity reclaimed

Read the storyClose the story

The challenge

Export orders, invoice processing, and carrier onboarding depended on customer-specific rules spread across five departments. Each new automation risked starting discovery from scratch.

From discovery to delivery

Linc captured the operational context and prioritized three opportunities in a phased roadmap. Downstream agent builds for export orders, invoices, and carrier packets rolled out over roughly six months, reusing the process knowledge and SOP library. The rollout reclaimed approximately 21 FTE-equivalents of capacity across the operation.

High-impact work across the enterprise.

Start where manual effort, exceptions, and coordination costs are highest, then scale the playbook across functions.

Finance & accounting

AP exception triage, reconciliation, financial close, and invoice operations.

Procurement

Vendor onboarding, PO approvals, contract coordination, and off-contract spend.

Customer operations

Ticket routing, case triage, escalations, and high-volume service workflows.

Supply chain & logistics

Order-to-cash, fulfillment, dispatch, and cross-market exception management.

Revenue operations

CRM hygiene, deal-desk approvals, forecasting, and customer handoffs.

Compliance & risk

Audit preparation, policy adherence, control monitoring, and evidence collection.

Find the first production win in your transformation portfolio.

Bring one priority process. We'll show how Linc turns evidence into an executable path to value.

Book a call