$500M+ logistics leader streamlining client intake
“70% reduction in manual triage time with AI-powered email processing”
Challenge
Marken/UPS handles thousands of inbound project emails every week. Customer success teams were manually classifying each inquiry, updating CRM records, and triggering fulfillment workflows while staying inside corporate observability and compliance guardrails.
Solution
We fine-tuned an LLM agent to read live inboxes, extract intent, produce structured CRM updates, and propose next-best actions. Human-in-the-loop review, audit trails, and policy checks were implemented to align with the NIST AI RMF framework already adopted by Marken’s risk and compliance teams.
Results
- ✓Real-time audit logs satisfied NIST AI RMF
- ✓Single dashboard for all stakeholders
$5B+ marketplace automates accounts payable
“45% faster AP cycle time across six LATAM markets”
Challenge
Rappi’s multi-country finance team reconciled thousands of invoices every day. Procedures differed across LATAM markets, and existing RPA scripts struggled with new screen layouts and handwritten invoices, leaving a backlog and inconsistent controls.
Solution
We built a computer-use agent trained on ERP interaction logs and curated session recordings. The agent navigates SAP and local ERP instances, captures screenshot evidence, and requests human confirmation when edge cases are detected. Embedded guardrails ensured approvals matched jurisdiction-specific finance policies.
Results
- ✓Finance teams now focus on exceptions only
- ✓Playbook for procurement and treasury agents
$750M engineering firm preps data for agentic search
“RFQ response prep reduced from days to hours with 90% of documents searchable”
Challenge
Ardurra’s project knowledge lived across 100GB+ of network drives, PDFs, CAD files, and SharePoint libraries. Engineers could not reliably find stamped drawings, specs, or past proposals when responding to new RFQs.
Solution
We engineered a domain-specific ETL pipeline that classifies document types, normalizes metadata, redacts sensitive fields, and feeds embeddings into a vector index for agentic search. Continuous health checks and lineage dashboards keep data teams in the loop.
Results
- ✓Automated lineage reports for compliance
- ✓Foundation for submittal review workflows
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